Virtual Visits

Get online access to physicians 24/7 through your computer, tablet or mobile phone.

Speak with a physician in real-time for non-emergency health concerns to obtain a diagnosis or a prescription, if necessary. 

To view/stop the video, place your mouse over the video for the controls

How to Access Virtual Visits

  • Go to and select Virtual Visit Provider Group
  • Log in to request a visit (note: first-time visit requires registration)
  • Set up an appointment
    • You can expect to speak with a virtual provider within 30 minutes of your request
    • You are also able to schedule an appointment for a specific time
  • Speak with a U.S. board-certified physician during your visit


Virtual Visits

When to Use Virtual Visits

  • Your physician's office is closed
  • You are on business travel or vacation
  • You have children at home and can't take them to the physician's office
  • You don't feel well and are not sure if you need to visit a physician
Conditions Commonly Treated through Virtual Visits
  • Bronchitis
  • Cough/sore throat
  • Sinus infection
  • Pinkeye
  • Respiratory infection
Virtual Visits are Not Good for:
  • Anything requiring an exam or tests
  • Complex or chronic conditions
  • Injuries requiring bandaging or sprains/broken bones


Cost of Service

Virtual Visits are charged like any other physician's office visit. A copay is charged, based on the in-network rate for your medical plan.
  • Choice Plus 80, 90, 100 and Choice In-Network: Copay is $30
  • High Deductible Health Plan (HDHP): The full cost ($40 or $45) applies up to your deductible. After that Plan pays 90% of the full cost.

Need More Information on Virtual Visits?

Please review the Frequently Asked Questions provided by UnitedHealthcare