Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a network of services to help you and your household members cope with issues that you experience in everyday life. The EAP, provided by Humana, also offers short-term confidential counseling, wellness resources and different tools to help you be successful in the workplace. You do not have to be covered by a Columbia University medical plan to take advantage of the EAP. You, and members of your household, can receive assistance with a wide variety of services, including:

  • Confidential 24/7 counseling and referral services
    • Short-term counseling of up to three sessions per topic (e.g., stress, anxiety or relationship issues)
    • Phones answered by licensed Master's or Ph.D.-level mental health/substance abuse professionals and, if needed, referral to a network of more than 20,000 counselors available nationwide
  • Identity theft protection and response program:
    • 60-minute consultation with expert fraud resolution specialist
    • Specialist provides help with reclaiming identify, disputing fraudulent debt and restoring credit
  • ID Theft Emergency Response kit
  • Improving Your Financial Wellness webpage with articles, podcasts, webinars and other tools to help faculty and staff deal with common financial issues
  • Adult/Elder Care research and referral services
  • Life Coach. A personalized program to help you achieve lifestyle goals. Meet with a coach by phone, email or online chat
  • Convenience  Services. Research and referrals for every day needs (e.g., travel arrangements, pet care, movers and restaurant recommendations)
  • Legal and financial services (available beginning January 1, 2019):*
    • Free 30-minute consultations with attorneys, CPAs, mediators and financial counselors
    • 25% discount on additional legal and preparation services

      *Legal services provided by Humana, the University's EAP provider.

Additional online services include: Text4Baby, Corporate Perks and CaringBridge.

Free to you: Columbia University assumes all costs for initial assessment and confidential counseling sessions through the EAP for up to three counseling sessions per subject. If additional assistance is necessary, the counselor will give you referrals, taking into account your preferences, Medical Plan and financial circumstances.

Stressed Out? Financial Worries? Elder Care Issues?

These are just a few of the reasons to call the EAP. Free, confidential help and support is available 24/7.

Call 888-673-1153; TTY: 711
Or log in to: www.humana.com/eap
Username: Columbia; Password: eap


This Month's EAP Packet is now available.

The Monthly Packet is available here: Monthly Packet

Username: Columbia
Password: eap

This month’s webinar is called, Using Legal Tools for Life Decisions. We live in such a fast-paced world that it's easy to lose sight of the important things. Yet simple daily practices can help you live with more intention and experience greater satisfaction.