Classroom Learning – Spring 2012

Spring 2012 Courses

Managing Your SELF
Managing Your WORK
Managing Your TEAM

Classroom Training Pricing and Refund Policy for Columbia Participants

Each half-day course costs $70, and full-day courses are $140.

If it becomes necessary to cancel registration, please do so by sending an email to hrlearning@columbia.edu, at least five (5) business days before the course.

Advance notification gives wait-listed participants the opportunity to attend. The cancellation notice must be received by the Learning & Development team at least (5) five business days in advance in order for the full cost of the course to be waived. If the cancellation notice is not received within five (5) business days, the full cost of the course will be charged to the registrant.

In addition, all registrants are required to obtain approval from their manager to take any of our classroom courses.

There are two methods of payment:

1. Internal chargeback to your department: When registering for the course online, you will be prompted to provide your department's FAS number for internal chargeback purpose.
2. Credit card payments: When registering, you also have the option to pay using a credit card.

Privacy Policy

As required by law, Columbia University HR Learning & Development does not disclose non-public personal information that we have obtained to any of our affiliates. We are committed to protecting the confidentiality of the personal information you provide. Access to your personal information is restricted to those staff members who need to know that information as part of their job in order to provide effective service to you. We maintain physical, electronic, and procedural safeguards that are reasonably designed to guard your non-public personal information.

Managing Your SELF:

Igniting the Spark in Your Career (NEW)

Transform burnout and dragging workdays so you’re inspired and happy in your job. Design the job you want by taking charge of your experience of work.

Location: 469 Studebaker
Date: February 23, 2012
Time: 9:30 am - 12:30 pm
Price: $70.00

Target Audience: Any staff member who feels that they need a change, is seeking a new job role and/or responsibilities, or feels their job or current workload is taking too much from them.

By the end of the workshop participants will: 

• Redesign their job and objectives to be inspiring and empowering
• Have tools for managing yourself including:
  • “burnout”
  • “stress”
  • “overwhelm”
• Have insights on and structures for developing work/life balance
• Have tools to address their experience of feeling  overworked and underappreciated

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Removing Obstacles to Your Success (NEW)

Recognize the main obstacle to your success and the source of all the results you aspire for is often you. Learn how to create winning situations and results that inspire you and others too.   

Location: 469 Studebaker
Date: February 23, 2012 
Time: 1:30 p.m. – 4:30 p.m.
Price: $70.00

Target Audience: Any staff member who wants to take their results in life to the next level.

By the end of this program, participants will have learned to:

• Identify and create the results they want in their lives 
• Increase their level of accountability and ability to generate results
• Have the ability to be proactive, rather than reactive
• Identify personal triggers  which impede their success
• Be able to take control of their issues rather than waiting for someone else to “fix” them

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Influencing without Authority

Get things done when you don't have positional power.

Location: 469 Studebaker
Date: Wednesday, March 7, 2012
Time: 1:30 p.m. – 4:30 p.m.
Price: $70.00 

Target Audience: Any staff member who needs to influence others whom they do not directly supervise. This can include influencing peers, students, faculty, customers or even one’s own manager.
Maximum Class Size: 25 participants per session

By the end of this program, participants will have learned how to:

• Understand the law of reciprocity and how it forms the basis of all successful influence
• Recognize when to influence and how to overcome barriers to success
• Discover the model of “Influencing Without Authority" and how to be effective in its 6 elements; emphasis will be placed on learning how to:
  • Diagnose the other person’s world
  • Identify relevant currencies
  • Conduct influence through exchange

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Developing the Leader Within

Identify your strengths and areas of development that align with your leadership aspirations.

Location: 469 Studebaker
Date: March 13, 2012
Time: 9:30 a.m. – 12:30 p.m.
Price: $70.00

Target Audience: Any staff member looking to identify and develop their leadership skills inspiring teams to produce results.

By the end of the workshop, participants will:

• Identify their fears or stumbling blocks
• Identify characteristics of leadership and being powerful
• Take on the characteristics to fulfill on their vision
• Start telling the truth about their fears and find the courage to take them on
• Bring a sense of humor to their challenges giving them power to conquer them

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Understanding Different Work Styles

Find success in handling people who work and communicate in different ways.

Location: 469 Studebaker 
Date: Tuesday, April 10, 2012
Time: 9:30 a.m. – 12:30 p.m.
Price: $70.00

Target Audience: All staff looking to learn more about their work and communication styles as well as how to work with styles different from their own.
Maximum Class Size: 25 participants per session

By the end of the workshop, participants will:

• Learn more about themselves and others by exploring different behavior styles
• Increase effectiveness of communications and work interactions by learning how to adapt to different styles
• Discuss how to work well with other styles and to understand the need for all four styles on a team
• Examine how all fours styles are needed for successful teams

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Resolving Conflict and Subtle Discord (NEW)

Find solutions from conflicting interests.

Location: 469 Studebaker 
Date: Tuesday, April 10, 2012
Time: 1:30 p.m. – 4:30 p.m.
Price: $70.00

Target Audience: Anyone who experiences situations where what they need is at odds with what someone else needs and a solution must be found; NOTE: this is different from needing to give difficult feedback to something (which is addressed in the course “Delivering Difficult Performance Feedback”).
Maximum Class Size: 25 participants per session

By the end of the workshop, participants will:

• Understand what conflict is, where it comes from and why it is important to manage 
• Understand how conflict (i.e., “fighting” over something) differs from confrontation (i.e., needing to tell someone no)
• Use the two main skills in managing conflict: empathy and assertiveness 
• Learn different conflict management styles and be able to adapt your style based on the situation 
• Learn a process for handling conflict where you get what you want while maintaining positive relationships

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Managing Your WORK:

Managing Your Time with More Work & Fewer Resources (NEW)

Do more done with less.

Location: 469 Studebaker
Date: Wednesday, March 7, 2012
Time: 9:30 a.m. – 12:30 p.m.
Price: $70.00

Target Audience: staff member who is feeling stretched with their current work load.
Maximum Class Size: 25 participants per session

By the end of this program, participants will:

• Discover where their time is currently going
• Set goals to make sure time is spent on the most important tasks
• Learn how to organize their work for maximum efficiency
• Be able to determine priorities and communicate these priorities to others
• Learn how to eliminate time wasters and handle distractions

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Developing Accountability in Yourself and Others (NEW)

Learn how to create a culture of accountability within and outside your team.

Location: 469 Studebaker
Date: March 13, 2012
Time: 1:30 – 4:30 p.m.
Price: $70.00

Target Audience: Anyone who wants to impact their team, organization or just their partnership with others.

By the end of this program, participants will be able to:

• Develop skills to hold themselves and others to account without damaging their relationship
• Begin to understand what makes teams and organizations successful 
• Identify the source of gaps in current relationships resulting from lack of accountability
• Be able to have hard conversations to facilitate open communication

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Providing Exceptional Customer Service

Provide excellent service in an academic, administrative or patient-care environment.

Location: 469 Studebaker
Date: Thursday, April 12, 2012
Time: 9:30 a.m. – 12:30 p.m.
Price: $70.00

Target Audience: All staff who service customers (either internal or external).
Maximum Class Size: 25 participants per session

By the end of this program, participants will learn:

• Identify customers’ needs and set expectations
• Make customers feel good, even when the answer to a request is ‘no’
• Address problems and handle difficult customers
• Turn regular customers into long-term fans

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Communicating Effectively with Impact

Increase the power of your speech. 

Location: 469 Studebaker
Date: Thursday, April 12, 2012
Time: 1:30 p.m. – 4:30 p.m.
Price: $70.00

Target Audience: All staff looking to improve their ability to effectively deliver a message.
Maximum Class Size: 25 participants per session

By the end of this program, participants will have learned:

• Analyze the audience
• Prepare and organize a presentation for maximum effectiveness
• Improve use of body language and vocals while speaking
• Turn nervousness into positive energy

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Impromptu Speaking

Communicate clearly in unexpected situations.

Location: 469 Studebaker
Date: Wednesday, May 2, 2012
Time: 1:30 p.m. – 4:30 p.m.
Price: $70.00

Target Audience: Any staff member who faces situations where they need to speak without having time to prepare.
Maximum Class Size: 25 participants per session

By the end of this program, participants will have learned to:

• Learn an easy formula for structuring impromptu speaking
• See how mastering body language and tone of voice is half the battle to success
• Learn how to avoid the fear of ‘going blank’ when asked to speak
• Practice speaking on the fly in three key situations: 
  • Speaking without preparation
  • Responding to questions
  • Dealing with pushback
• Focus on one-on-one situations but learn how to speak without preparation to larger groups as well

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Managing Your TEAM:

Navigating Columbia University as a New Manager/Supervisor

Gain essential management knowledge, tools and resources for front line and mid level administrators. 

Location: 469 Studebaker Building
Date: Wednesday, March 14 - Thusrday, March 15, 2012 (two days)
Time: 9:30 a.m. – 4:30 p.m.

Target Audience: New and current managers and supervisors at the University.
Maximum Class Size: 25 participants per session

By the end of this program, participants will learn how to create and implement:

• Review manager/supervisor role and responsibilities at Columbia University
• Learn best practices for effectively managing staff
• Discuss framework for managing day-to-day operations
• Gain tips on identifying and navigating relevant University resources
• Practice solving basic management issues
• Create a personal action plan for successful supervision and personal development

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Performance Management

Set clear work goals for your staff and provide them ongoing coaching and feedback.

Location: 469 Studebaker
Date: Wednesday, April 25, 2012
Time: 9:30 a.m. – 4:30 p.m.

Target Audience: Managers and supervisors who want to understand the process for managing staff performance: setting goals, coaching staff, assessing performance and providing feedback.
Maximum Class Size: 30 participants per session

By the end of this program, participants will learn how to:

• Learn to create and communicate clear and achievable performance goals for their staff
• Provide appropriate context and required information when assigning work
• Understand individual staff member coaching, support and developmental needs  
• Recognize essential components of successful performance reviews
• Provide feedback in the context of previously defined performance standards

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Delivering Difficult Performance Feedback – for Managers (NEW)

Find a comfortable way to deliver tough messages.

Location: 469 Studebaker 
Date: Wednesday, May 2, 2012
Time: 9:30 a.m. – 12:30 p.m.
Price: $70.00

Target Audience: Any manager who has to deliver feedback to employees who are not meeting expectations.
Maximum Class Size: 25 participants per session

By the end of this program, participants will learn how to:

• A roadmap for the difficult feedback meeting
• Mistakes to avoid when delivering difficult feedback
• An easy model to follow when writing and delivering the feedback
• How to handle defensive reactions
• How to follow up the feedback to make sure behavior change is maintained

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